Organizational culture plays a critical role in determining productivity, creativity, engagement and other factors of success. When bullies find fertile ground at work, it can spell disaster for an organization’s short and long term goals. In addition to the legal ramifications of bullying at work, the level of disruption it causes not only undermines performance but can actually encourage good employees to leave or it can sabotage their good work.
Given the cost of bullying, why are bullies allowed to work, let alone, lead organizations?
Unrecognized: The first challenge is recognizing that bullying is happening. In competitive organizations, employees are often encouraged to use highly disruptive or even combative tactics. Being cut-throat is not just tolerated, but rewarded. In that type of work environment, it is easy to slip over the line and allow aggression to leak into the day to day operations of an organization. At this point, it becomes a destructive behaviour.
Bullies are also often unaware of their own impact on colleagues. Harassing comments can be interpreted as “jokes” or good-natured kidding around. As we often see in our work, ageist comments are regularly used and viewed as acceptable despite their damaging impact. This is why self-awareness and understanding others are the cornerstones of successful professional and personal development. They allow the individual to check unwanted behaviour before it becomes a problem.
To avoid unintended (or unrecognized bullying), identify bullying behaviour and implement a zero-tolerance policy. Provide examples of what bullying behaviour looks like and be clear on what the consequences will be if the behaviour takes place. Make sure you follow through and that alternative behaviours are suggested. For some insight into examples of bullying behaviour, take a look at the sample list provided by the Canadian Centre for Occupational Health and Safety provided HERE.
Favouritism: Treating everyone fairly seems like an obvious requirement of workplaces, but sometimes a structural hierarchy can lead to preferential treatment that extends into social spaces. Challenges can erupt when you have unbalanced job designs that result in workload issues or role conflict. This can not only result in giving the preferred employees a disproportionate sense of entitlement but in some cases can result in abuse of other employees creating an unhealthy internal competition.
Conflict Avoidance: When bullying behaviour does happen, ignoring it will effectively reinforce the behaviour. Don’t delay when issues emerge. Address bullying behaviours as soon as possible to avoid future incidents. For tips on how to manage these conversations, check out our article, Tackling Tough Talks
Anxiety: How do you talk about yourself? If you use negative or self-deprecating language to reference yourself or your work, you could be setting the tone for how colleagues or employers engage with you. Some research shows that anxiety, self-doubt, depression and even shyness can result in more frequent incidences of bullying.
Unfortunately approaches for reducing bullying have had inconclusive results. The most significant workplace success has been in increasing awareness of bullying behaviours. The moral of the story is: it’s better to establish an environment that prohibits bullying before it starts!